NexusAI Refund & Cancellation Policy
NexusAI provides high-performance SaaS tools, autonomous AI agents, cloud deployments, and custom engineering services. This policy clearly outlines refund eligibility, non-refundable services, subscription rules, and administrative request procedures.
Cancellation window for unactivated, undeployed services.
Refunds are evaluated on actual service deployment state.
Directly connected to your NexusAI Dashboard order system.
1Core Refund Principles & 24-Hour Policy
24-Hour Pre-Deployment Cancellation
Eligible Requests
Customers may submit a cancellation and refund request within 24 hours of purchase for eligible digital services, provided that the service has NOT been deployed, activated, materially customized, delivered, consumed, or otherwise started.
Post-Deployment Non-Refundable Rule
Standard Rule
Once a digital product or service has been deployed, activated, customized, or delivered, refunds are not automatically available. Exceptions are only granted if NexusAI is unable to fulfill the service or if an Admin approves an exception.
2Service Status Lifecycle & Refund Eligibility
Refund decisions depend strictly on the real-time fulfillment status of your purchase.
| Purchase Lifecycle State | Fulfillment Status | Eligibility Outcome | Policy Note |
|---|---|---|---|
| PURCHASED → PAYMENT VERIFIED | Deployment Pending / Unactivated | Potentially Eligible | Full refund available within 24-hour window if no work, code, or cloud provisioning has commenced. |
| PURCHASED → DEPLOYED / ACTIVATED | Service Live or Consumed | Generally Non-Refundable | Digital licenses, server resources, or AI compute have been allocated and activated. |
| PURCHASED → CUSTOMIZATION STARTED | Work / Development In Progress | Generally Non-Refundable | Developer time, architecture design, or model training has already been incurred. |
| PURCHASED → SERVICE UNDELIVERABLE | NexusAI Delivery Failure | Admin Review / Possible Refund | If NexusAI cannot deliver the ordered service due to technical constraints, full or partial refund will be issued. |
| DUPLICATE PAYMENT DETECTED | Multiple Charges for Same Order | Instant Review & Full Refund | Accidental duplicate transactions are verified via gateway logs and refunded in full. |
3Detailed Policy by Service Category
Specific guidelines for every product, service, subscription, and custom offering on NexusAI.
SaaS Products
Cloud-hosted software tools and automated web applications.
Refund requests may be submitted within 24 hours of purchase if the SaaS account/instance has not been activated, logged into, or consumed. Post-activation refunds are unavailable except in cases of verified platform non-delivery.
AI Tools
AI prompt engineering tools, content generators, and analytical utilities.
Eligible for 24-hour pre-use cancellation. Once AI processing tokens, compute hours, or queries have been executed, purchases become non-refundable due to upstream LLM infrastructure costs.
AI Agents
Autonomous AI agent instances, specialized workflow bots, and agent keys.
Eligible for refund prior to agent instance deployment or API key generation. Deployed or customized agent instances are non-refundable.
AI Model Development
Custom model fine-tuning, dataset curation, and domain adaptation.
Non-refundable once GPU compute allocation, dataset training, or model optimization has initiated. Pre-training cancellations may receive a partial refund minus setup costs.
Automation Services
Workflow integrations, API pipelines, and cross-platform automation triggers.
Eligible for refund if requested within 24 hours and before workflow architecture design or credential integration has commenced.
Websites & Landing Pages
Custom web development, landing pages, and web app deployments.
Non-refundable once initial design wireframes, code repository initialization, or domain binding has begun.
APIs & Credit Top-ups
API access keys, token top-up packages, and pay-as-you-go developer credits.
API credits involve immediate server resource allocation and third-party inference costs; API top-ups and token bundles are strictly non-refundable.
Enterprise Services
Custom SLA agreements, dedicated cloud infrastructure, and consulting.
Governed primarily by your executed Master Services Agreement (MSA) or Statement of Work (SOW). Standard online refunds do not apply post project kickoff.
Cloud & Deployment Services
Managed server deployments, Cloudflare R2 storage buckets, and edge nodes.
Refundable within 24 hours provided cloud resource provisioning or server spin-up has not been executed.
Digital Products & Code
Downloadable source code, templates, UI kits, and digital asset packs.
Strictly non-refundable once the digital download link or license key has been revealed, accessed, or generated.
Custom Development
Bespoke software features, custom scripts, and tailored module builds.
Non-refundable for completed or active milestones. If cancelled prior to developer assignment, a refund may be approved minus administrative fees.
Subscriptions
Monthly and annual recurring subscription plans for NexusAI platform.
Cancelling a subscription halts future automatic renewals. Subscriptions do not automatically issue prorated refunds for the active billing cycle.
Paid Add-Ons
Storage upgrades, priority support badges, and custom domain slots.
Refundable within 24 hours if the add-on feature has not been attached or utilized in an active deployment.
One-Time Purchases
Flat-rate lifetime licenses, single-use utility passes, and fixed deliverables.
Eligible for cancellation within 24 hours of transaction, provided no assets have been downloaded or services initiated.
4Subscriptions, Payments & Administrative Rules
Subscription Renewal & Cancellation
You may cancel your recurring subscription at any time through the Billing section in your NexusAI Dashboard. Cancellation stops all future renewal charges. However, cancelling a subscription does not automatically grant a prorated refund for the remainder of the current billing cycle. You will retain full access until the end of your current paid period.
Duplicate & Failed Payment Handling
If an error or network glitch results in a duplicate charge for the same order, NexusAI will verify gateway transaction logs and automatically refund the duplicate amount to your original payment method. Failed payments will be retried or automatically cancelled without charging your account.
Partial Refunds & Custom Work Limits
For custom development, AI model tuning, or multi-phase automation projects, partial refunds may be issued at Admin discretion if a portion of the project deliverables cannot be completed. Partial amounts are calculated based on unfulfilled project milestones minus incurred third-party compute or setup fees.
Administrative Exceptions & Fraud Prevention
NexusAI reserves the right to review refund requests on a case-by-case basis and grant administrative exceptions in extraordinary circumstances (e.g. prolonged server downtime). Abusive refund requests, fraud, chargeback abuse, or bad-faith claims will result in immediate account suspension and entitlement revocation.
5How to Request a Refund (Step-by-Step)
Refund requests are processed seamlessly through the existing NexusAI Admin/Refund workflow.
Access Your Dashboard
Log into your NexusAI account and navigate to My Products or Subscriptions.
Select Order & Request
Locate your order or entitlement ID and click Request Refund or open a support ticket.
Provide Details
Submit your Order ID, account email, reason category (Bug, Accidental, Undeliverable), and description.
Admin Review & Settlement
Requests are reviewed within 1-3 business days. Approved refunds are credited via payment gateway in 5-7 days.
Legal Notice & Mandatory Statutory Rights
This policy defines operational terms for NexusAI digital products and cloud services and does not constitute formal legal advice. Nothing in this document overrides or waives mandatory consumer protection laws or statutory rights granted under applicable jurisdiction that cannot contractually be excluded.
Have Questions About Your Order or Billing?
Our dedicated support and billing team is available to assist with refund evaluations, payment inquiries, or custom service requests.